Do you have experience of IT Service Management? If yes, we’d love you to join our team! In this role you will be ensuring that service levels/performance received from IT suppliers meet agreed contractual obligations and to drive forward IT service improvements. You will also manage the operational relationship with a number of the Bank’s business areas. You’ll be: Developing strong relationships with third party IT Suppliers and internal business functions such that IT services are professionally delivered and meet or exceed agreed business expectations. Manage IT Service Risk (including currency, capacity, single points of failure, resilience etc.) in line with the Bank’s Risk Management Framework and Risk Appetite Statements. Manage effective IT Service meetings/calls with third party suppliers. Manage assigned Major incidents, ensuring that IT Service impact is mitigated within agreed timeframes and to drive the swift recovery of IT service (both during and outside of business hours, according to rota). Own and manage Service Models/Contracts with third party IT suppliers, ensuring that the Bank complies with IT related obligations and that agreements remain up to date and supportable. Engage with the business and agree, drive and deliver continuous IT Service Improvement objectives. Drive effective budget and cost management for assigned IT Suppliers. Deliver IT Service related objectives as assigned by the Head of IT Service Management from time to time. Deputise for the Head of IT Service Management when requested. Working with the SRM team this role holder will support the deployment of the SRM framework for Sainsbury’s Bank IT Service partners and suppliers establishing a single view of pricing , performance, service and issue resolution, ensuring governance is measured in line with the SRM process, policy and risk appetite. You’ll bring: Ability to be well organised and able to prioritise workload effectively under tight deadlines. Experience of third party IT Supplier Management. Strong relationship management and communication skills (both verbal and written). Ability to remain calm, professional and effective during stressful events (such as Major incidents). Ability to translate technical matters into language which meets the audience’s competency level. ITIL V3 qualified preferred. Significant experience of successfully managing IT Service in a Financial Services regulated environment. Graduate level education/equivalent. Awareness of FCA Handbook SYSC requirements. Us: We’re proud to be different. We offer an award-winning product range that includes insurance, savings, loans, credit cards and travel money. As well as being the first British supermarket to open a bank, our people, values and new offices create a great working environment where we can focus on what our customers want.
Sourced at: Reed
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