Are you an experienced Contact Centre Manager looking for a new challenge? Have you experience of delivering high quality, cost effective service and ensuring policies and procedures and KPIs are achieved whilst maintaining standards. Main duties: Maintaining quality standards within your team Resolving complaints and performance issues Continually reviewing service and suggesting costing changes Supporting new members of staff through all elements of the recruitment process Ensuring all staff are fully trained For more information please contact Nikki Forder on 01908 66 00 57 or apply online. Reed Specialist Recruitment Limited is an employment agency and employment business
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